Useful information
Follow our advice and join us to contribute to the preservation of nature and species. The Lisbon Zoo wishes you a good visit!
Here you can find the answers to your questions. For any clarification or additional information, please contact us at info@zoo.pt.
The Lisbon Zoo has a Free access area, with several restaurants, rest areas and a Merry-go-round. You will find the ticket offices a little further ahead, where you can purchase your tickets and access the zoological area.
The Lisbon Zoo is operating with some restrictions.

More info
Note: This service is temporarily closed.
The ticket office is located next to the merry-go-round.
For re-entry you must always go to the ticket office and present your ticket.
Note: Reentries are only valid on the day of the visit. 
All visitors can film or photograph their visit to the Lisbon Zoo. However, permission must be obtained for all filming and photography for commercial purposes. Images taken at the Lisbon Zoo which are not for private use, cannot be displayed, reproduced or disseminated. In order to require permission, please send us an email to comercial@zoo.pt.
Yes. If you want to avoid queues at the ticket offices or even purchase tickets to offer someone, this is a good option.

Where?
Visitor Support Center
The Visitor Support Center is located in front of the Zoo Shop, in the free access area of the Lisbon Zoo. 
Available tickets: 
Child (Age 3-12) | Adult (Age 13-64) | Senior (+65)
Restrictions: 
  • Pre-purchased tickets are not valid on the day of purchase. 
  • These tickets expire at the end of the year of purchase. 
  • Any type of discount, promotion or voucher on the purchase of these tickets is not valid. 
  • Pre-purchased tickets are not refundable.

Online Ticket Office

Clubefashion

CTT Stores
A 5% discount will be applied to the purchase of tickets through the online platform. 
Note: The electronic ticket cannot be combined with any promotions, vouchers or discounts at the Lisbon Zoo’s ticket office, even on special dates.

Advantages of buying tickets online:
- Tickets are valid for up to 120 days after the date of purchase.
- 5% discount
Out of duty
The Lisbon Zoo provides three wheelchairs to visitors. These can be requested from the park's security guards at the entrance of the Zoo.

Notes
  • Wheelchairs are provided upon availability, and reservations cannot be made.
  • Wheelchairs are intended for people with disabilities or reduced mobility.
  • It will be necessary to present identification with photo for data collection, telephone number and address.
  • Wheelchairs must be returned on the same day after visiting the Zoo.
Guide dogs are not allowed in the Zoo. The internal regulations of the Lisbon Zoo are approved by the National Institute for Rehabilitation, under the supervision of the Ministry of Labor, Solidarity and Social Security, as reasoned order 4624/2016. The presence of dogs (and other animals) is incompatible with our space as there are several animal species that can behave with enormous stress, endangering their own lives and the safety of the public.
Yes, the Lisbon Zoo has a bicycle parking, next to the main entrance.

Notes
  • The bicycle rack holds up to 10 bicycles.
  • The visitor must bring a padlock to secure the bicycle.
Picnic area
In the Enchanted Forest you will find shade, tables and benches for your picnic. You will also find “bird houses” for children to play, pieces made exclusively with recycled material. 

Zoo area
In the Zoo area you can find two kiosks for quick meals and snacks.

Free area
There are several meal options in the free access area, before the ticket offices.
- Keep the Zoo clean, find the different recycling points.
- Do not feed the animals, they have a controlled diet.
- Do not climb or cross fences.
- Do not step on the grass, damage plants or flowers.
- Do not scream or provoque the animals.
- Radios, players or other noise generating devices are not allowed.
- No pets are allowed on the Lisbon Zoo premises.
- Bicycles, scooters, roller-skates and skateboards are not allowed on the Lisbon Zoo premises.
- Playing football is not allowed.
- The Lisbon Zoo reserves the right to refuse admission.
- Keep your ticket until the end of your visit.
- Filming and photography for commercial purposes require permission. In order to request permission, please send an email to comercial@zoo.pt.

Important Information
The Lisbon Zoo is not responsible for any accident due to the non compliance of the safety rules. The non compliance of the Zoo rules may result in the expulsion of the visitor from the park, or even in a legal procedure.

Please note, follow the Directorate-General of Health (DGS) recommendations:
  • Keep the safety distance (2m).
  • Respect the signs.
  • Wash your hands frequently with soap and water or with an alcohol based disinfectant solution.
  • We advise you to use a mask.
  • Cover your mouth and nose with your arm whenever you cough and / or sneeze.
  • Avoid touching your mouth, nose and eyes with your hands.
  • Follow the instructions of the Zoo staff.
  • Do not touch the enclosures glass.
  • Do not feed the animals.
  • Avoid areas with a higher density of visitors.
The Lisbon Zoo wishes you a good visit!
Note: This service is temporarily closed.
The Park has lockers to place luggage or other belongings. These are located after the after the ticket offices. To check availability and conditions please go to the PhotoZoo service.
Note: Presentations and attractions are temporarily closed.
Time schedules may change on certain days due to animal welfare, weather or technical reasons without prior notice.
  • Children under the age of 12 must be accompanied by an adult aged 18 or over (Identity card may be requested). 
  • The cable car is not recommended for people with reduced mobility, heart problems, vertigo or pregnant women. 
  • The cable car has a continuous movement, stopping only in case of emergency.
  • Wheelchairs and strollers are not allowed in the cable car cabins. 
  • According to Decree-Law No. 58/2016, priority service is mandatory.
Note: This service is temporarily closed.

At a place where already stood a small artistic monument in memory of a dog belonging to a British citizen and other tombstones, the first cemetery for pet animals in Portugal was created in 1934.

This loving initiative, which continues today, and which pays homage to man's best friends, now has 2.050m2 and is specially treated to give pets a worthy destination.

For more information please send us an email to info@zoo.pt.
- Ticket offices
- Iberian lynx Grove
- Temple of Primates
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